SOLACE RAMAK AIR PANTS (Sand Edition)

6th Month warranty specifically covers only manufacturing or workmanship defects. It does not cover damage caused by rips, tears, cuts, burns, abrasion, user errors, wear and tear, improper care, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage or the degradation of the materials that occurs after use (viz reflectives and touch materials etc)

The following will void the warranty of the product even if the issue is unrelated to these damages:

– Rips, tears, cuts, punctures

– Burns, abrasions

– Accidental damage, crashes

– Improper Care, negligence

– Normal wear and tear#

– Damages caused by prolonged exposure to light (e.g. fading of colour) and/or heat sources

– Modifications, alterations

– Damages caused by factors/events outside Solace’s control (e.g. natural disasters)

– Use other than the product’s intended purpose

The warranty excludes loss, damage cost or expense of whatsoever nature, to personal property, user or third parties; directly or indirectly caused by, resulting from or in connection with any manufacturing defect in the product. In the case of warranty claims accepted by Solace, our liability is limited only to repair/replacement of the product or compensation for the original MRP of the product.

The customer is required to ship the product back to us on the address that we provide. The cost of returning the goods will be borne by the customer. We will not be responsible for any damage, delay or loss of the product in transit from the customer’s address to our warehouse. Once the warranty product has been delivered to our warehouse and verified against the images shared by the customer at the time of submitting the warranty claim; we will, at our discretion, either repair or replace the product. The cost of shipping the repaired/replaced product back to the customer will be borne by us.

In the case that a warranty claim is accepted for replacement, but the product is not in stock, the customer will have the option to choose between store credit or alternate replacement of the same or higher value, wherein the difference has to be borne by the customer in case of a higher value product. A store credit will be valid for 6 months from the date of issue and redeemable only at solacegears.com. Solace retains the right to offer an alternate replacement. The customer can also wait for the product to be restocked, which needs to be communicated by the customer to us, via email. No refund will be issued in the case of an accepted warranty claim.

Wash & Care
Maintain your product in optimal condition (Textile gear – Jackets and Pants)

As motorcycle apparel differs from other sportswear, the washing and maintenance guidelines are also distinct. Just adhere to the steps below to keep your gear clean and ready for the next ride.

Important – Always refer to the washing and care label found inside your SOLACE gear before proceeding with any washing. If your gear consists of multiple layers (for example, a thermal liner), ensure to check the label on each layer. This set of instructions supersedes any other guidance provided.

1. Remove all the protective armours and any interior liners. Note any L/R side markings and the orientation of the armour. Take special care not to damage the armours while removing them from the gear.
2. Check the pockets for earplugs and other items, and then zip them closed. Also zip close the main and sleeve zippers.
3. Loosen the dirt with a soft-bristled brush and diluted detergent. Now is also a good time to clean those nasty spots if any. Check for areas where dirt seems to be stuck.
4. Immerse the jacket in a bucket of water and mix some mild liquid detergent. Let the dirt on the jacket get loose. Scrub it with a soft brush again till all the dirt washes away. Keep rinsing it with clean water. Hand washing textile gear is the safest option. We recommend using non-scented gentle liquid detergents or shampoos. Use lukewarm water for the washing process. NEVER use any fabric softeners.
5. Textile apparels are best dried on a cloth hanger, in shade. This ensures the colour remains steadfast for years to come and the interior lining remains good. Want it to dry faster ? Point a fan at it. Do not tumble dry or wring the gear. Do not bleach or expose to direct sunlight.
6. Once the gear is dry, it’s time to put armour back into their pockets. Some of our gear comes with asymmetrical armours, please do check for L and R markings before putting the armours back in while taking care not to tear or damage them.
7. Dry thoroughly before any long term storage.