Shipping Policy

*Please note: Due to the current pandemic situation there are major delays in pickups and deliveries. While we are trying our best to have orders shipped and delivered to you on time, lockdowns and short staffed courier partners are beyond our control. Request you to kindly cooperate and be patient since we are in this together. Thank you!

– While we totally understand you are in a hurry to receive your order, we request you to check delivery time frames with us before you place the order. We request you to please plan your purchases well in advance if you have a ride planned to avoid the need for urgent delivery.

– Products/items will be shipped from Open Road in Pune, Maharashtra, India. Please view the contact us page for address and contact details.

-Products/items under free or paid shipping will be shipped by courier companies contracted by Open Road. Alternatively, they will be shipped through Speed Post or India Post postal services. 

-Products/items will be shipped to the customer within 3 working days of receiving the complete payment. 

-Once dispatched, Open Road is not liable or responsible for any delay in delivery by the courier company / postal authority since they are beyond our control. 

-Urgent delivery or specific shipping instructions will be entertained only if it is communicated to Open Road in advance before placing the order and Open Road should have acknowledged the same before the order is placed.

-Open Road is not liable for any damages caused to the products by the shipping companies in transit. Kindly do not accept any shipment in a damaged condition.

-Delivery time may vary depending on the destination address. Hence, it is requested to place your orders well in advance. 

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