All return / exchange / replacement products that are purchased by the customer must be unused and sent to Open Road (Pune) in its original packing with all the tags, invoices and in original condition. The contents are to be packed and sent in a sturdy box / package to avoid any damage by the courier. Items received in a damaged or dirty condition, will not be accepted and will be sent back to the customer.
We request our patrons to raise any exchange or return requests via email on info@openroadpune.com or through WhatsApp on 7517426707.
Exchange can be done only for change in size. If the size in a required model / product is unavailable, customer may choose from available models / products or wait till the required model is available.
Shipping charges to and from Open Road (Pune) for any exchange or return will be borne by the customer. Customer has to make sure they use a reputed courier service or India Post.
No refunds will be made under any circumstances.
In case you would like to report any product damages, please do that within 2 days of receiving the product.
In rare cases of any cancellation (pre and post shipped) / return / refund issued by Open Road to the customer, the shipping charges, order processing / packing fees, transaction charges / payment gateway fees and taxes are non refundable.
Refunds for any returns if accepted will be processed only after the product is received back at the Open Road return address.
Any exchange products / items are to be sent back (shipped) to Open Road within 7 days of delivery.
Exchange of products will be entertained only if they are purchased from Open Road.
The PAY90LATER coupon payment of 10% is non-refundable in case the order is rejected or not accepted at the time of delivery. This amount is to compensate for any to and fro shipping charges that have to be borne by us.
Any orders that are returned to us due to incorrect address or contact details cannot be cancelled or refunded. The package can be shipped back to the customer once we receive it and return shipping charges will be applicable and paid by the customer.
No returns and exchanges for selected products which are on discount sale or clearance sale. For products on sale / clearance, please contact us about the return and exchange applicable before you order. If a certain product description mentions no return / no exchange, that will be strictly followed.
